By Coach Heidi Mount, Dental Business Coach After nearly four decades in dentistry, I’ve learned one undeniable truth: Successful dental practices don’t rely on memory, motivation, or micromanagement. They rely on systems. One of the most powerful books I recommend to dentists is The Checklist Manifesto. Its message is simple and proven: when expectations are clear and consistently tracked, performance improves. In dentistry, this concept is especially critical at the front desk, where ...
