In the fiercely competitive dental industry, converting potential patients into scheduled appointments is crucial for the growth and success of your practice. One of the primary touchpoints where this conversion takes place is during the initial phone call. Excelling in this area requires a combination of excellent communication skills, effective strategies, and a patient-centric approach. Let’s explore three powerful strategies to improve your new patient phone call conversion rate and boost your practices success ...

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As a dentist, you possess exceptional clinical skills and a commitment to oral health. However, to truly excel in your profession, it is crucial to cultivate strong leadership abilities. Being an effective leader within your dental practice not only improves patient care and satisfaction but also boosts team morale, productivity, and overall success. In this blog, we will explore key principles and strategies to help you become a great leader in the field of dentistry ...

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This is a topic that takes some discussion as there are lots of variables that take place. Ultimately, the best decision is what is the simplest for you, your payroll dept, and your software reports. In general, there are 3 ways to pay or be paid; Paid on collections posted to the dentists' I.D. in the software $47,000 X 33% = $15,510 Paid on collections and subtracting the laboratory costs (Some owners do ...

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I would love for your goal this month to do as Steve Covey teaches in his book, 7 Habits of Highly Effective People 1990 - “Be proactive and begin with the end in mind.” Excellent customer service gives you more 5-star google reviews, which leads to more patient referrals. Here are 7 formulas to make sure your patients feel like they have chosen the right dental office. Know your patients’ name before you walk into the ...

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Dental support organizations (DSO) are here to stay. It works in the medical and dental field. Many dentists wonder if I should work for one or participate in one? As a business coach, I get this question a lot.  My answer is that it depends on what you want now and in the future. You must know your long-term goals and deal breakers. There are many DSO’s being set up all over the United ...

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Finding the right dental consultant is just like you finding your ideal patients. You don’t want to be frustrated when working with someone right? Being a dentist is very challenging and the biggest challenges are managing your team and dealing with the actual business of dentistry.  When you have the right support who brings in reliable resources, it lifts a big weight off your shoulders and helps you run an efficient dental practice. Your ...

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Retention is key to making more profit in a less stressful way! Almost every dentist wants more new patients. Did you know that you will spend way more money every month trying to gain more patients than you will to retain the ones already in your dental practice? Lots of dentists know how many new patients they are gaining, but rarely anyone tracks who is leaving. As a matter of fact, most of the time ...

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Acquiring dental charts from another dentist is one way to add patients. Dentists in transition love to sell their patient list and this could be a win-win for all involved. The big question is how much are their charts worth? To me, the bigger question is what type of dental patient charts are you buying? Let’s start with questions that you should ask the selling dentist. 1.   Is this a state funded, PPO, or ...

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Dentists contact me daily to help them with their dental practice. As a dental business coach, I am seeing dental team members and the owner of the dental office scared about finances. This inflation is at the all time high and dentists are trying to keep their numbers under control.  However, when I ask a dentist, "How much is your overhead?" I get a blank look or "I don't know."  You are normal doctor ...

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Many dentists do not have team meetings, because they are "complaint sessions" or a "waste of time". This can be true too. In order to run an effective and engaging team meeting in your dental office, it requires a clear plan.  I will show you how to minimize the risk of employees complaining or wasting time during your dental team meeting. I recommend pre-scheduling your meetings all year to make sure you have time reserved ...

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Dr. Ron Arndt was a certified master coach for dentists for many decades and he wrote the book, "How To Know If Your Dental Practice is Killing You?" It is not on the market at this time, but I learned a lot more about the stress of running a dental practice and how it caused him to have a heart attack. Luckily, he is still my mentor and we have a great relationship, so I ...

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Lots of dentists are struggling with having enough employees or finding them. The way we looked for employees or ran advertisements don't quite work like they use to. Here are some thoughts for you to consider: Be open to hiring "Flexible Hours". Some help or shorter days is better than no help. Create an amazing culture so rumor has it that you are a great place to work. Be open to on the job ...

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Have a clear written business plan (Should be at least 6 pages long with lots of details. Must include your VISION. This means you include the dream hours you want to work, the amazing team you want to work with, defining your ideal patients that appreciate you, what you are known for, etc. Know who is your IDEAL patient to attract. Do not market to EVERYONE, it's confusing to the consumer. Must have a ...

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Deciding to buy a dental practice versus doing a scratch start up is a huge decision. There are many factors to know prior to jumping in to one of those choices. This is your future and a huge investment so we need to do it right. Obviously, this is a personal choice that you need to know your exact budget first. Both are great choices IF you have a clear vision and a business plan ...

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As a dental business coach, every year I get asked, "How do I bonus my employees?" This can certainly be a difficult decision on coming up with a logical way to pay each employee. After all, keeping payroll and overhead under control is one thing and showing your team appreciation is another. Our hearts want to spoil them, right? What's the end goals? Show Appreciation Celebrate Help Them Buy Something For Themselves Bring a ...

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Being a dental coach all over the world, I constantly get asked "How do I drop my PPO's?"  With the high costs and inflation that the pandemic caused, it is lowering the profit for dentists all over the world. I get their concern and you are not alone. For many dentists, it is a constant battle with keeping overhead under control.  Coach Heidi Mount believes that have a clear business plan prevents business owners ...

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Dentists hire me mainly because they are frustrated and plateaued. Many of the dentists who call me are looking for a dental coach or some guidance. What I notice is they have the same issues as those who are not using a true business coach. Some examples would be; they have had employee turnover, roller coaster income, issues with patients that "won't afford treatment", working way too much, unable to retire or unable to ...

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Hundreds of dentists are frantically reaching out to me for help. They are overwhelmed, frustrated and scared. Why? Because of the mounting issues with the new way of starting back up. So many decisions to navigate and many dentists have so many irons in the fire that they do not know where to begin. Here's the deal, you need to do what's best for YOU and YOUR family. I am a business coach ...

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Working as a dental coach all over the world, I see common patterns with struggling dental practices and successful ones.  It is very important to discover why a dental office isn't growing and the differences between the ones who constantly reach higher levels. The Pareto Principle, also known as the 80/20 Rule, the law of the vital few, or the principle of factor sparsity, states that 80% of the effects come from 20 ...

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Dentists get very overwhelmed with running their dental practice. One common factor we see is that successful dentists use a dental coach or dental consultant. It is great to put an advocate in your corner each step of your journey. My clients tell me that their business launched so much faster. Many of them had struggled for so many years and "didn't know what they didn't know." I can understand that too. Running ...

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